Frequently Asked Questions
A Quick Source for All of Your Most Relevant Questions
Below are our most frequently asked questions. If you have a question that is not answered below, feel free to contact us using the form on our contact page.
How is SYNDROS administered?
As a liquid solution, SYNDROS is administered through a syringe, directly in your mouth. Be sure to read the Instructions for Use to properly administer your SYNDROS prescription.
How should I store SYNDROS?
Store in a refrigerator between 2°C and 8°C (36°F and 46°F); excursions permitted up to 25°C (77°F). After the bottle is opened, SYNDROS can be stored at room temperature, between 68°F to 77°F (20°C to 25°C), for up to 42 days. Store the bottle and syringe in the carton it comes in. Do not use SYNDROS that has been stored in the refrigerator or at room temperature 42 days after opening the bottle. Write the date that you open the bottle of SYNDROS on the bottle and carton it comes in. Discard unused portion 42 days after first opening. Keep SYNDROS and all medicines out of the reach of children.
What is a Prior Authorization (PA)?
Prior Authorization is a process used by health insurance companies, Managed Care Organizations (MCOs), and third-party payers to determine whether they will cover prescribed medicines and/or procedures. There are a number of different reasons why payers require prior authorization. Some of these include an assessment of medical necessity and resource utilization reviews.
How does the Prior Authorization process work?
- A healthcare provider prescribes a medication.
- The prescription is presented at the pharmacy.
- The pharmacist enters the medication information into the computer system.
- The pharmacist may receive notification from an MCO that a Prior Authorization is required (the prescription is denied until a healthcare provider provides a justification as to why the medication is needed).
- The pharmacist informs the adult patient and calls the healthcare provider’s office.
- The healthcare provider then either allows the pharmacist to switch to a medication currently approved by the MCO, or informs the pharmacist he or she will request approval from the MCO (the Prior Authorization).
- The healthcare provider completes the appropriate forms and/or calls the MCO to seek approval.
- The MCO either approves or denies the request for medication. If denied, the healthcare provider and the adult patient may appeal the denial.
What does an adult patient have to do to seek Prior Authorization approval for SYNDROS?
Nothing. A healthcare provider or a staff member in their office will work with a Specialty Pharmacy that offers Prior Authorization Assistance.
What if the Prior Authorization is denied?
If a Prior Authorization is denied, a healthcare provider and/or the adult patient can appeal the denial to the MCO by resubmitting the Prior Authorization form and offering additional medical justification. If an adult patient and/or healthcare provider disagrees with the MCO denial, they may request an external review from a state board.
Contact INSYS Patient Services Center to see if the adult patient is eligible Compassionate Patient Assistance Program.
- INSYS Patient Services Center
- Call 1-844-309-3835
- Fax 1-844-793-4412
- If you have been prescribed an INSYS product, we are here to help you. Take advantage of other resources and programs available to you such as:
- Programs for under-insured adult patients
- Specialty Pharmacy identification
Please download, print, sign and fax the consent form to
What if the Prior Authorization is approved and I need assistance with the Co-Pay?
What if I have no insurance, are discounts available for cash-paying adult patients?
What if I need assistance finding a Specialty Pharmacy that can fill the product?
Contact INSYS Patient Services Center at 1-844-309-3835